The branch plans additional counters, a dedicated account-opening area and modernised IT equipment.
Increasing branch capacity
CADECO announced an expansion of the Mbuji-Mayi branch in response to customer growth.
The programme includes three new counters, a dedicated account-opening area and modernised IT equipment.
Reducing waiting time
A queue-management system was also announced to improve service organisation.
Effectiveness should be measured through average waiting time, counter availability and the number of transactions processed.
A further point under consideration
The communication expected full commissioning before the end of May 2026 and referred to an additional sub-branch in a peripheral neighbourhood.
The status, address and timetable of that location should be confirmed before it is added to the official directory.