Help Centre
Guides, answers and multilingual assistance.
Contact & Support
Accessible support for every LIPA user.
Contact CADECO, report an incident, open a complaint or request assistance for personal, merchant, agent and institutional services.
Support 24/7LIPA Digital Account
Report Fraud
Priority channel to protect your account.
Verify an Agent
Check agent status before handing over cash.
01
Contact channels
Final contact details will be managed through the content system to remain accurate.
02
Complaints and disputes
Every request is linked to a reference and follows a controlled process.
1. Registration
Category, account, transaction and language.
2. Verification
Channel, ledger and agent evidence.
3. Resolution
Rules or authorized human review.
4. Notification
Outcome communicated and history retained.
Contact
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CADECO LIPA
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Open an account, become an agent or contact CADECO for an institutional solution.