Liquidity and replenishment
Cash request, CDF/USD imbalance, replenishment need or liquidity collection.
CADECO LIPA
Agent and liquidity support.
Report a liquidity need, operational incident, reconciliation difference or security concern.
Never disclose an agent PIN, password or one-time code.
Reconciliation and settlement
Cash difference, unreconciled transaction, merchant settlement or balance discrepancy.
Access and operations
Login, agent profile, USSD access, terminal or service interruption.
Security and fraud
Suspicious access, fraud, impersonation, lost terminal or disputed operation.
Compliance and documentation
KYC/KYB update, agent documents, contract, inspection or control.
Training and accompaniment
Procedures, products, commercial assistance and operator training.
Open an agent request
Preproduction mode: the reference is generated in the browser. Transmission to the support centre will be enabled with the backend.