Select Open an account, choose your profile and complete the required KYC or KYB information.
CONTACT AND SUPPORT
How can we help?
Choose the most suitable channel. The chat and ticket form are ready for integration with CADECO’s future support backend.
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Never enter your PIN, password or one-time code in the chat or ticket form.
Chat with support
Hello. Describe what you need and we will guide you to the appropriate solution or ticket type.
Open a support ticket
Provide the information CADECO needs to understand and process your request.
Email support
Use email for non-urgent requests or to send documents after creating a ticket.
Use email for non-urgent requests or to send documents after creating a ticket.
support@cadeco.mobicore.appWrite an email
The support mailbox must be configured and monitored before public service activation.
Frequently asked questions
Yes. LIPA is designed to manage separate CDF and USD balances subject to applicable rules.
Use Find a Branch to view the map of branches, sub-branches and service counters.
Keep the transaction reference and open a ticket under Pending transaction.
Open a Security or fraud ticket immediately and never share your secret code.
The USSD code displayed on the website is provisional until official validation and launch.